This interview is with Robert Ferguson. He has some great information about how to ask questions to get customers involved with your work.
Unfortunately, my video camera ran out of batteries in the middle of this interview. So, I'll have to see if I can get Robert to do it again so I can get some more information out of him.
Also, I have added closed captioning, so if I'm talking too fast and you can't understand me, then turn it on to read the words.