My cell phone isn't working very well anymore. OK, I've had it for about 8 years, so I have gotten some good value out of it. (Yes, I know, I am way behind the times with this technology.) So, being clueless about what is available, and even more clueless about what I want, I went to my local Verizon store...
The greeter at the check-in desk was nice enough, but never even smiled. OK, I guess it gets a bit tiring having to greet customers all day long. After only a few minute wait, I was called by the salesperson. Right away, he was down to business with the question, "What can I help you with today?" Alright, I don't mind skipping all the greeting stuff and I guess I don't need to know the name of the person who I am talking to.
I explained the problem with my phone to which he said, "You are eligible for an upgrade." Um, OK, so what does that mean? We stared at each other for a moment and I finally said, "I guess I need a new phone." So, off we go to look at phones.
We stared at the rows of phones. They all kinda look the same to me. Um, now what? Well, let's start with something simple, does this one have a camera? "Oh, they all have cameras," he tersely replies. OK, so what's the difference between this phone and that phone. My nameless salesperson tells me, "This one has Bluetooth." Um... OK, so what does that mean.
I had to keep interrogating the salesperson to get anything out of him. He never once asked me what I needed. He never asked what I was looking for. And he never asked how much I wanted to spend. I finally got frustrated and left without a phone, just as confused as when I went in.
DON'T DO THIS TO YOUR CUSTOMERS! Make sure that at the very least you greet them and invite them into your booth. And if you are still to shy to do that, at least make eye contact and SMILE at them.
I haven't given up on finding a phone yet. I am going to go to another Verizon store nearby and see if their customer service is any better. This story really needs a happy ending because I do need a phone that works.
I explained the problem with my phone to which he said, "You are eligible for an upgrade." Um, OK, so what does that mean? We stared at each other for a moment and I finally said, "I guess I need a new phone." So, off we go to look at phones.
We stared at the rows of phones. They all kinda look the same to me. Um, now what? Well, let's start with something simple, does this one have a camera? "Oh, they all have cameras," he tersely replies. OK, so what's the difference between this phone and that phone. My nameless salesperson tells me, "This one has Bluetooth." Um... OK, so what does that mean.
I had to keep interrogating the salesperson to get anything out of him. He never once asked me what I needed. He never asked what I was looking for. And he never asked how much I wanted to spend. I finally got frustrated and left without a phone, just as confused as when I went in.
DON'T DO THIS TO YOUR CUSTOMERS! Make sure that at the very least you greet them and invite them into your booth. And if you are still to shy to do that, at least make eye contact and SMILE at them.
I haven't given up on finding a phone yet. I am going to go to another Verizon store nearby and see if their customer service is any better. This story really needs a happy ending because I do need a phone that works.
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